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Noticeboard

 Welcome to Balance Street Health Centre.

Important Information: Dr Seddon's departure

Following the departure of Dr Seddon at the end of November 2018, we hope that you can bear with us until we find a replacement GP. 
Due to the ever increasing demands on primary care nationally, we’re all having to make changes to the way we work in General Practice. You will find that our Reception Team will ask key questions so that they are able to triage your call to the most suitable member of the primary care team. 
We have appointed a small number of regular GPs and Nurse practitioner locums who have the skill sets to meet your continuity of care at this difficult time. 
Because of the situation we find ourselves in we have sign posted Dr Seddon's patients, but are unable to provide you with another Partner at the practice due to the existing Doctors lists being at capacity.
Balance Street Practice is the only practice in East Staffordshire to still offer a personal list and although this is our preferred method of working we are unable to accommodate individual requests to change GP.

Thank you for your patience from all the Partners at Balance Street Practice.

Our next Staff Training Day is 7th February 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.

**NEW** Our practice is involved with a new Living Well program - please check back soon for more information under "clinics & services"

Disabled Accessibility

disabled_bayHere at the Balance Street Health Centre, we are committed to providing accessibility to all our patients.

As a result of this, we currently have:

  • 5 disabled parking spaces outside the front of the practice with an accessible route to the practice entrance
  • Entry to the building via ramped approach with hand rail with the option of non-slip steps
  • Automatic, wide entrance doors to practice
  • Reception clearly signed with multiple height desks
  • Wide internal doors and lifts to all floors
  • All floors have a disabled toilet with secure grab rails

In order to continually improve our accessibility we will:

  • Ensure signage is clear and non-obstructive
  • Provide clearly marked and wider disabled parking bays
  • Allow guide or other assistance dogs into the premises
  • Provide a range of high-backed winged-chairs with a high seat base to assist elderly or disabled patients in standing or sitting
  • Offer private room facilities for patients who may have communication, reading, or writing difficulties
  • Provide a spoken CD version of the practice leaflet
  • Allow disabled patients to make appointments by alternative methods (e.g. text messages, online booking, or letter) and we will respond to these requests using the method most appropriate to the needs of the patient
  • Train staff to help with wheelchairs, partially or non-sighted patients, or those with other special needs
  • Offer a service whereby patients will be able to telephone the practice, from their mobiles, if they require any assistance in accessing the building or its services.


 
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