If you are not happy with any aspect of the service received in Balance Street you may put your complaint in writing to the Practice Manager. A leaflet explaining the complaints procedure is available at reception.
Alternatively you may contact:
NHS England North Midlands Complaints Service
PO Box 16738
Telephone: 0300 311 22 33
If you are not satisfied with the way that your complaint has been dealt with by Balance Street Practice, or NHS England, you may contact the Parliamentary and Health Service Ombudsman
Telephone: 0345 015 4033