This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 Welcome to Balance Street Health Centre.

Important Information: Dr Seddon's departure

Following the departure of Dr Seddon at the end of November 2018, we hope that you can bear with us until we find a replacement GP. 
Due to the ever increasing demands on primary care nationally, we’re all having to make changes to the way we work in General Practice. You will find that our Reception Team will ask key questions so that they are able to triage your call to the most suitable member of the primary care team. 
We have appointed a small number of regular GPs and Nurse practitioner locums who have the skill sets to meet your continuity of care at this difficult time. 
Because of the situation we find ourselves in we have sign posted Dr Seddon's patients, but are unable to provide you with another Partner at the practice due to the existing Doctors lists being at capacity.
Balance Street Practice is the only practice in East Staffordshire to still offer a personal list and although this is our preferred method of working we are unable to accommodate individual requests to change GP.

Thank you for your patience from all the Partners at Balance Street Practice.

Our next Staff Training Day is 7th February 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.

**NEW** Our practice is involved with a new Living Well program - please check back soon for more information under "clinics & services"

Complaints Procedure

If you are not happy with any aspect of the service received in Balance Street you may put your complaint in writing to the Practice Manager. A leaflet explaining the complaints procedure is available at reception.

Alternatively you may contact:

NHS England North Midlands Complaints Service

NHS England

PO Box 16738

Redditch

B97 9PT

Telephone: 0300 311 22 33

If you are not satisfied with the way that your complaint has been dealt with by Balance Street Practice, or NHS England, you may contact the Parliamentary and Health Service Ombudsman

Telephone: 0345 015 4033



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website