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Friends & Family Test Results

We asked our Patients the question:

"How likely are you to recommend our services to friends and family if they needed similar care or treatment?"

92% Extremely likely, 6% Likely, 2% Unlikely

Feedback comments:

  • I have always got an appointment to see a Dr on the same day. The waiting area is large and information is well displayed and directions are excellent. The dispensary is very convenient, efficient with friendly staff.

  • Balance Street Surgery, Uttoxeter. Doctors, staff and pharmacy are always most helpful, have full confidence in them.

  • Balance Street Surgery, Uttoxeter. Always helpful and can always get “same day” appointment.

  • Always find receptionists polite and friendly, nurses are the same and Drs can’t fault. Balance Street Practice is an asset to the town.

  • Nothing its fine as it is. It’s well run and the doctors and staff are friendly and efficient with same day appointments the norm

  • I can always get an appointment on the same day if I need one. Staffs are helpful and service good.

  • 1. Efficient, 2. Almost always get an appointment to see Dr on the day, 3. Friendly, helpful staff.  

  • Good service- quick response and follow up by GP at all times experienced- well done and thanks

  • Mostly because I can get an appointment on a reasonable time scale.

  • Never any problems getting appointments when required- usually within one or two days (if not the same day) the other areas report 2 or 3 weeks- with difficulty!! Doctors (at least mine!) sympathetic and good “beside” manner- and always willing to talk- and always helpful- as are the nurses and office staff.
  • When my wife needed a prescription from her consultant the staff did everything to make sure that I could pick it up immediately. Thank you.

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