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Noticeboard

Welcome to Balance Street Health Centre.


12.07.2019- Balance Street Pharmacy is unable to accept card payments until Monday  15th July 2019- CASH ONLY. We have been told there is a fault at the exchange (BT issue), we apologise for any inconvenience caused.


In the departure of Dr Seddon in November 2018 we are having to change the way we work at Balance Street Practice as there is a National shortage of GPs. We have a small pool of regular locum GPs to ensure continuity as best as possible. Our Reception team will be asking the reason for your call, this is to direct you to the best and most appropriate care. We kindly ask patients to bear with us as this difficult time.


Many Thanks from the Partners & Staff at Balance Street Practice.



Our next Staff Training Day is 12th June 2019. The practice will close from 1:30. Dispensary will be closed from 1:30-4:30.


**NEW** Our practice is involved with a new Living Well program - please check back soon for more information under "clinics & services"

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Average Earnings – 2015/16

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in the surgery in the last financial year was £60,107.53 before tax and national insurance. This is for the following who worked in the practice for more than six months :
Full time GPs 6.00
Part time / locum GPs 1.00

GDPR- Data Protection changes

The General Data Protection Regulation (GDPR) will come into force on 25th May 2018. This is a new regulation about the protection of any confidential and sensitive information.  For more information please click on the link below.

Patient Privacy Notice



 
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