Author Archive howbeck


Supporting your recovery after COVID-19

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.

These changes should get better over time, some may take longer than others, but there are things you can do to help.

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery. Find out more information at 


Book your free NHS flu jab

Its been a tough few months but before we know it flu season will be upon us again.

If you are in a high risk category, you still need to make sure you are protected from seasonal flu.

Patients in the high risk categories will once again be eligible to get their FREE flu vaccine at their practice from early September 2020 to protect them from seasonal flu.

High risk categories include:

  • Adults 65 and over
  • People with certain medical conditions (including children un at-risk groups from 6 months of age)
  • Pregnant women
  • People living with someone who’s at hight risk from coronavirus (on the NHS shielded patient list)
  • Children aged 2 and 3 on 31 August 2020
  • Children in primary school
  • Children in year 7 (secondary school)
  • Frontline health or social care workers

To book your flu jab, please contact the reception team who will be more than happy to help.


Free mental health and wellbeing service

For patients of Balance Street, Millview and Northgate GP Surgeries.

Are you confused by what support is there for you and your child/young person? Are you unsure of where to go, or who to ask?

For information, guidance and advice contact us Monday to Friday from 9am until 5pm.

Please call our main office number on 01889 567756 or our duty mobile number on 07763 225412 and speak to a member of our team.

Please note this is not an emergency or crisis service, in a mental health emergency please call the NHS Mental Health Support Line:- South Staffs 0300 555 5001.

Thank you Children in Need | Linkage | Specialist Further Education

Dr Emma Wood has joined us!

Balance Street Practice is pleased to announce that Dr Emma Wood joined the Practice on a permanent basis in June 2020. We are delighted to have such an experienced GP on board and all patients that have up until now been assigned to a locum GP will be allocated to Dr Wood. However, we will still be supported regularly by our long standing locums covering sessions for all the GP Partners.

We would like to thank patients for your continued support and understanding over the last couple of years.


When attending the surgery for any reason, you will need to wear a mask or face covering. Thank you for your co-operation

When attending the surgery for any reason, you will need to wear a mask or face covering. Thank you for your co-operation.

We thank you for maintaining social distancing measures in an aim to keep everyone safer.


You must contact the surgery *before* attending for any reason

You need to contact the surgery *before* attending for any reason, please do not attend the surgery unless you have spoken to a member of our team first.

  • If you have a medical query you can use the patient access app – This allows you to send messages and order your regular medication .We have switched off the appointment booking facility but hope to get this working soon for telephone appointments.

    This link enables you to register:

    Or phone the surgery and a member of our team will either arrange a telephone consultation with a clinician for you or they will send your doctor a note and they will get back to you. The clinician will arrange a video consultation or make other arrangements with you if they feel they need to see you in person to assess your query.
  • We will be posting out all sick notes (sick notes for self-isolation are arranged through 111, not from the surgery)
  • If you are a dispensing patient please phone the surgery and select option 2 to arrange a time to collect a prescription
  • Repeat prescription requests can be posted through our letterbox to the left hand side of the door.
  • If you would normally collect a prescription please call reception and inform them of a pharmacy that you would like it to be sent to and we will arrange this
  • If you need to change your address, telephone number or email address please do one of the following;
    Use patient access – you can change these details on their website or app and it will be approved by the surgery
    if you do not have patient access please email with your name, date of birth and postcode that we hold on file to enable us to find you on our system then you will need to inform us of the changes that you would like to be made in the email and we will action this.

Thank you for your patience and understanding at this difficult time and please follow Government guidance and stay safe.